Frequently Asked Questions

Browse available tours from the Tours section, choose the tour that suits you, and select a package tier. Then pick your preferred date, add any optional add-ons, and proceed to checkout. If the tour offers Instant Confirmation, your booking is confirmed immediately. Otherwise, it is sent to the guide for review.

Cancellation and refund eligibility depends on the tour's cancellation policy. Tours marked Free Cancellation allow you to cancel at no charge within the stated period. For tours without free cancellation, please review the policy listed on the tour detail page before booking. Contact our support team if you need assistance with a cancellation request.

Instant Confirmation means your booking is confirmed automatically as soon as payment is completed — no waiting for guide approval. Tours without this feature require the guide to manually accept the booking request, which may take up to 24 hours. You will receive a notification once your booking status changes.

Each tour may offer multiple package tiers — for example Standard, Premium, or VIP. Packages differ in price, included services, group size, or access level. Each package lists its specific features so you can compare before choosing. The Popular badge highlights the most-booked option, and the Highlighted badge marks the platform's recommended choice.

Each tour detail page lists exactly what is included and excluded from the price — for example, hotel pick-up, entrance fees, meals, or equipment. Optional extras (add-ons) such as underwater photography or premium transport can be added during checkout for an additional per-person charge. Always review the inclusions list before booking to avoid surprises.

Yes. Tours marked with the Wheelchair Accessible flag are designed to accommodate guests using wheelchairs or with mobility limitations. Look for this chip on the tour card or detail page. If you have specific accessibility requirements, we recommend contacting the guide directly through the booking notes before finalising your reservation.

Many guides are open to private or customised arrangements. Check if the tour has a Max Group Size that fits your party. For special requests — such as a private itinerary, dietary needs, or a specific language — use the booking notes field or contact the guide directly before your booking is confirmed. Guides manage their own tour listings and can often accommodate reasonable requests.

To join as a tour guide, register for an account and apply for the guide role. Once approved by an administrator, you will gain access to the Guide Dashboard where you can build your full profile — including your bio, languages spoken, areas of expertise, certifications, and a photo gallery. You can then create tour listings and set your availability calendar. Your profile goes live once it is marked Active.

Guides manage their availability on two levels. First, a Weekly Schedule sets the default days they are typically available each week (e.g. Monday to Friday). Second, Date Overrides let them mark specific dates as explicitly available or unavailable — useful for holidays or one-off bookings. Travellers can only book on dates the guide has marked as available. Guides can also add private notes to specific dates (e.g. "Morning only").

All guide profiles are reviewed and activated by a platform administrator before going live. Guides can also upload certifications and awards — such as official tourism licences, language certificates, or education credentials — directly to their profile. Profiles marked Top Rated have been recognised for consistently delivering high-quality experiences based on traveller feedback.

The platform lists a wide range of accommodation — including hotels, villas, apartments, and any other property type configured by the platform. Each listing shows its type, star rating, available room categories, pricing per night, and key amenities. You can filter by destination, property type, star rating, or price range to find the right fit for your stay.

Each property lists its amenities in detail — for example: swimming pool, free WiFi, airport shuttle, fitness centre, restaurant, spa, and more. Amenities are displayed with icons on the property detail page. Policies such as check-in/check-out times, pet rules, cancellation terms, and house rules are also listed separately so you know exactly what to expect before you book.

The platform supports multiple languages, including full right-to-left (RTL) support for Arabic and other RTL languages. You can switch the display language at any time from the language selector. Tour listings, property descriptions, guide bios, and all content are available in every language that the author has provided a translation for. If a translation is missing for a particular language, the platform falls back to the default language.

Navigate to your profile page via the avatar dropdown in the top-right corner or the sidebar popup. From there you can update your full name, email address, and profile photo (JPEG, PNG, or WebP, max 2 MB). To change your password, scroll to the Change Password section — you will need to enter your current password to authorise the update. Click Save to apply changes.

Yes. After completing a tour or a property stay, you are invited to leave a rating and written review. Reviews help other travellers make informed decisions and help guides and property managers improve their services. Reviews are moderated by the platform before being published to maintain quality and authenticity.

If a guide is unable to fulfil a confirmed booking, you will be notified immediately and a full refund will be processed to your original payment method. We recommend booking tours with Instant Confirmation for greater reliability, and always checking the guide's availability calendar and cancellation policy before completing your reservation.

You can reach our support team via the Contact page or by emailing us directly at the address listed in the platform footer. For urgent booking issues, please include your booking reference number so we can assist you as quickly as possible. Our team typically responds within 24 hours on business days.